Step 4: Post-observation feedback meeting

As soon as practically possible after the class has been observed, and at most within a week, the observer should meet with the tutor to provide confidential feedback. This is essential to the success of the process and must be handled sensitively.

In such a meeting there is a joint responsibility to keep the feedback focused and constructive, and to emphasise that the role of the observer is not to be a judge, supervisor or superior, but rather to encourage reflection on the lesson observed. To this end the observer needs to be aware of the tone of voice, language and body language, to ensure that the feedback is not perceived as confrontational or judgmental. On the other hand, real issues where they are perceived to exist must be raised and not avoided for the sake of a quiet life.

Good feedback will:

  • allow the tutor to describe the class and' say how they felt the lesson went before the observer makes any further comment. The tutor might reflect on whether the observation process had affected the session in any way, for example, in his/her behaviour or that of the students;
  • positively state what the observer considers the tutor to have done with skill, insight, competence, etc. The observer will provide evidence or instances of any claims made;
  • identify what did not appear to be so successful, or any areas in which some difficulties were observed. Again it is important that specific instances are cited as evidence for any comment about what did not go so well;
  • provide the opportunity to discuss the issues raised;
  • not apportion blame, but provide adequate opportunity to discuss any matters of concern to the tutor about the lesson or about the observation process;
  • provide an opportunity to identify constructive solutions to any agreed difficulties, including sources of professional development and support;
  • focus on particular issues rather than allow generalised description or evaluation.

Where it is requested, the member of staff observed will receive a written account of the observation which will summarise the feedback discussion.